Took our 2020 infinit for a multi inspection was told it needed front and back breaks and rotors oil change cabin filter and windshield wipers. Was quoted a price of $1496.00 and that with them giving me a discount using our offer from Orange crest Infinit. We picked our car up the next day and on our way home notice Squeaking We left message over the phone and also left Jill iin service a email. 1 week goes by and we contact Jill cause she never contacted us back. the first thing she says is you never did the back breaks! Like WHAT ... Read More

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DealerRater - Nov 13, 2024

Took our 2020 infinit for a multi inspection was told it needed front and back breaks and rotors oil change cabin filter and windshield wipers. Was quoted a price of $1496.00 and that with them giving me a discount using our offer from Orange crest Infinit. We picked our car up the next day and on our way home notice Squeaking We left message over the phone and also left Jill iin service a email. 1 week goes by and we contact Jill cause she never contacted us back. the first thing she says is you never did the back breaks! Like WHAT THE! Anyways I spoke to James and he said he will look into it. Long story short he said I can talk with Matt who told me I got what I paid for that JUST front breaks and rotors were over $1200 alone!!! So $1496 with a discount for front breaks rotors oil change cabin filter and windshield wiper. I was ripped off I was told $1496 for front and back rotors all the way around wipers oil change and cabin filter!!! I feel they put innocent looking Jill upfront to take advantage of old and disabled people. Sad cause I’m sure I’m not the only disabled person she or Matt in service has gotten over on!

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Had a great experience buying a new vehicle from this dealership. Honest, fair, very professional. David and Thomas were easy to work with, personable young men with the customer in mind. Smart and they know their business. Look forward to working with them in the years to come!

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Disappointed in the quoted cost for an indicator light, over $1,500. Had one other worn item that needed replacing. They said they would order the parts but still no word that parts are in to get the work done.

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Jill went above and beyond.to immediately have repaired a minor issue with my car. Infinity of Palm Springs should be delighted. she's part of their team. Bob S

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Very pleased with the service. We've serviced our Infinity G37 exclusively here since it was new 12 years ago. We have never stayed exclusively with dealer service that long with any of our other cars and generally go to an independent shop after a new car is out of warranty. Good service at a reasonable price and good staff keep us coming back to PS INFINITI.

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