This dealership has been purchased by Crystal Chrysler. I called to make an appointment for my 2024 QX55 and Volvo told me dealership has moved and gave me a number to call the new location. I was on hold for over an hour and I was like 12 in the queue. Then I was told I didn’t need an appointment. No notification that the dealership was moving or that it was bought by Crystal Chrysler. I went in about 12:45 today. I was not impressed with the dealership. Not a warm or friendly feeling. I was so disappointed. INFINITI has not done ... Read More

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DealerRater - May 17, 2026

This dealership has been purchased by Crystal Chrysler. I called to make an appointment for my 2024 QX55 and Volvo told me dealership has moved and gave me a number to call the new location. I was on hold for over an hour and I was like 12 in the queue. Then I was told I didn’t need an appointment. No notification that the dealership was moving or that it was bought by Crystal Chrysler. I went in about 12:45 today. I was not impressed with the dealership. Not a warm or friendly feeling. I was so disappointed. INFINITI has not done their customers justice. If you want to hear from me you can give me a call.

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When I showed up for my scheduled service on my 2022 Q50, there was nothing but an empty counter. When I tracked down Thomas from his smoke break, he told me that the oil shipment hadn't come in and might be in that afternoon. No solution was offered other than to hang out at the dealership all day in the hopes the oil would come in. I did ask why they hadn't just called me to reschedule or communicate...that was met by a shrug of the shoulders. The customer ahead of me was in a panic because they ... Read More

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DealerRater - Jan 1, 2026

When I showed up for my scheduled service on my 2022 Q50, there was nothing but an empty counter. When I tracked down Thomas from his smoke break, he told me that the oil shipment hadn't come in and might be in that afternoon. No solution was offered other than to hang out at the dealership all day in the hopes the oil would come in. I did ask why they hadn't just called me to reschedule or communicate...that was met by a shrug of the shoulders. The customer ahead of me was in a panic because they had already drained his oil and now he was really stuck (if only other stores in the valley sold synthetic motor oil :/). I have never been met with such indifference or unwillingness to offer a solution.

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Everyone and Everything was wonderful. Thank you Thank you Thank you Thank you Thank you

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Took our 2020 infinit for a multi inspection was told it needed front and back breaks and rotors oil change cabin filter and windshield wipers. Was quoted a price of $1496.00 and that with them giving me a discount using our offer from Orange crest Infinit. We picked our car up the next day and on our way home notice Squeaking We left message over the phone and also left Jill iin service a email. 1 week goes by and we contact Jill cause she never contacted us back. the first thing she says is you never did the back breaks! Like WHAT ... Read More

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DealerRater - Nov 13, 2024

Took our 2020 infinit for a multi inspection was told it needed front and back breaks and rotors oil change cabin filter and windshield wipers. Was quoted a price of $1496.00 and that with them giving me a discount using our offer from Orange crest Infinit. We picked our car up the next day and on our way home notice Squeaking We left message over the phone and also left Jill iin service a email. 1 week goes by and we contact Jill cause she never contacted us back. the first thing she says is you never did the back breaks! Like WHAT THE! Anyways I spoke to James and he said he will look into it. Long story short he said I can talk with Matt who told me I got what I paid for that JUST front breaks and rotors were over $1200 alone!!! So $1496 with a discount for front breaks rotors oil change cabin filter and windshield wiper. I was ripped off I was told $1496 for front and back rotors all the way around wipers oil change and cabin filter!!! I feel they put innocent looking Jill upfront to take advantage of old and disabled people. Sad cause I’m sure I’m not the only disabled person she or Matt in service has gotten over on!

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Had a great experience buying a new vehicle from this dealership. Honest, fair, very professional. David and Thomas were easy to work with, personable young men with the customer in mind. Smart and they know their business. Look forward to working with them in the years to come!

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